Denise Williams-Jones, RDA

Denise Williams-Jones, RDA is the Founder of Next Level to Success and a nationally recognized Customer Service Consultant, Speaker, Author, and Humanitarian. With over 28 years of real-life experience, Denise has helped dental practices across the country improve patient retention, team culture, communication, and the bottom line.

Denise consulted for the American Dental Association as part of the Dental Team Hub Advisory Group for Practice Management. She is a member of the Speaking Consulting Network (SCN) and has designed continuing education courses for numerous dental organizations. She graduated from two highly respected practice management training programs and holds certifications in Phone Training, Maximizing Customer Flow, Transaction Closing, and Delivering Exceptional Customer Service.

Her signature framework — Results, Referrals, Rewards, Repeat — guides teams to attract new patients and retain current ones through culture alignment, communication skills, and premium customer service. Denise is passionate about uncovering hidden talent within dental teams, building leaders among leaders, and empowering front office professionals.

She speaks at dental conferences, association meetings, and corporate events and is available for in-person and virtual engagements.